FAQ
1. How do I place an order?
You can browse product pages on the website, select the items you wish to purchase, add them to your cart, and complete the checkout process by following the on-screen instructions. Please make sure all product details and shipping information are correct before placing your order.
2. What payment methods are accepted?
We support a variety of commonly used online payment methods. The currently available options will be displayed on the checkout page. All payments are processed through secure online payment systems.
3. Can I modify or cancel my order after placing it?
Once an order is placed, it enters the processing stage. If processing has not yet begun, you may contact us as soon as possible to check whether changes or cancellation are available. Orders that have already entered processing or shipping may not be modified.
4. How long does it take for an order to be shipped?
After order confirmation, your order will enter the processing stage. Under normal circumstances, processing takes 1–3 business days.
5. How can I track my order?
After your order is successfully placed, you will receive a confirmation email containing your order details. You may also use the order tracking feature on the website by entering the required information to check the current status of your order.
6. How long does delivery take?
Delivery times are estimates and generally consist of order processing time plus shipping time. Actual delivery times may vary depending on the destination address and shipping arrangements.
7. What should I do if there is an issue with my order?
If you receive a damaged item, missing product, or an item that does not match your order, please contact us with your order details and a description of the issue so we can assist you accordingly.
8. Can I request a return or refund?
Eligibility for returns or refunds is subject to the applicable policy. Please submit your request within the specified timeframe and follow the provided instructions to complete the process.