30-day postage paid returns
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Return and Exchange Policy

 

1. Return and Exchange Period

From the date you receive your order, you may apply for a return or exchange within 30 days, provided the conditions outlined in this policy are met. Requests submitted after this period will generally not be accepted.

2. Return and Exchange Conditions

Within the valid return and exchange period, you may submit a request if the product meets any of the following conditions:

  • The product has noticeable appearance issues;

  • The product has quality defects that affect normal use;

  • The product has an unusual odor, significant color differences, or other issues that impact the user experience;

  • The received product does not match the order details;

  • Returns or exchanges without a specific reason.

3. Return Process

  • Please contact us via email or phone to submit a return request and provide your order number, proof of payment, reason for return or exchange, along with relevant photos or videos;

  • Our customer support team will review your request promptly. If approved, we will notify you through your contact details and provide the return address;

  • Please send the product back to the designated return address as instructed and wait for confirmation of receipt;

  • Once the product is received, we will inspect it to verify whether it matches the reported condition. If approved, a refund will be arranged;

  • The return label is included with the product.

4. Exchange Process

  • Please contact us via email or phone to submit an exchange request and provide your order number, proof of payment, reason for exchange, along with relevant photos or videos;

  • Our customer support team will review your request promptly. If approved, we will notify you and provide the return address;

  • Please return the product to the designated address and wait for confirmation of receipt;

  • After inspection, if approved, a replacement product will be shipped to your address within 1–3 business days.

5. Refund Process

Once a return request is confirmed, refunds will be processed within 1 to 5 business days. The refund will be issued to the original payment method used (such as Visa or MasterCard). We will complete the refund as quickly as possible after confirmation.

6. Shipping Cost Responsibility

  • For returns or exchanges due to appearance issues, quality defects, unusual odors, significant color differences, or incorrect items, the related shipping costs will be covered by us;

  • For returns or exchanges made without a specific reason, the shipping costs will be borne by the customer.

7. Disclaimer

Returned or exchanged items must be in reasonable condition and meet the requirements of this policy. We are not responsible for delays or inability to process requests resulting from failure to follow the stated procedures or provide the required documentation.

8. Contact Us

Contact Address: 3666 S PEARL ST APT 3, ENGLEWOOD, CO 80113, US
Customer Service Phone: +1 (719) 521-4195
Customer Service Email: hello@morilivo.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (Australian Eastern Standard Time, AEST)